Returns & Refunds
We want you to be satisfied with your Voltora Equipment purchase.
If you receive a product that is damaged, defective, incorrect, or otherwise eligible for return under our policy, please contact us so we can help.
Before Returning a Product
Please contact us before sending any product back.
Include:
- Your order number
- Your name
- A description of the problem
- Photos or video when applicable
This allows us to review your request and provide the appropriate instructions.
Eligible Returns
Depending on the circumstances and our applicable policy, products may be eligible for return if they are:
- Damaged upon arrival
- Defective
- Incorrectly supplied
- Otherwise covered by our return policy
Products must generally be returned in the condition required by our policy.
Non-Returnable Items
Certain products may not be eligible for return because of hygiene, safety, personalization, final-sale status, or other applicable restrictions.
Please check the specific product listing and our return policy before purchasing.
Refunds
Once an approved return is received and inspected, we will notify you of the outcome.
If your refund is approved, it will be issued to the original payment method, subject to applicable processing times.