Refund Policy
At Voltora Equipment, we want our customers to have confidence when shopping with us.
If your purchase qualifies for a refund under our return policy, we'll work with you to resolve the issue.
When You May Qualify for a Refund
A refund may be available when:
- Your product arrives damaged
- You receive the wrong product
- Your product has a qualifying defect
- Your return meets the requirements of our applicable return policy
Refund Process
- Contact Voltora Equipment with your order information.
- Explain the reason for your refund request.
- Provide photos or video if requested.
- Wait for confirmation and return instructions if a return is required.
- Send the product back according to the instructions provided.
- Once the return is inspected and approved, your refund will be processed.
Refund Timing
Approved refunds are normally returned to the original payment method.
The time it takes for the refund to appear in your account can depend on your bank, card issuer, or payment provider.
Shipping Costs
Whether original or return shipping costs are refundable depends on the reason for the return and the applicable terms of our policy.
Important
Please do not send products back without contacting us first. Unauthorized returns may cause delays in processing your request.
For assistance:
Email: